How do I use the Touchway maintenance module?
Automate preventive, predictive, and corrective maintenance based on hour meter, odometer, or time period, and monitor all equipment through an operational dashboard.
The Touchway maintenance module allows organizations to plan, automate, and monitor maintenance for vehicles and equipment registered in the platform.
Maintenance plans can be created based on operational criteria such as:
- Hour meter
- Odometer
- Time period
- Equipment type
- Category
- Manufacturer
- Model
- Specific equipment
Once configured, the system automatically tracks the defined criteria and displays which equipment is approaching maintenance, overdue, under maintenance, or completed.
How does maintenance automation work?
Automation is based on maintenance plans.
Each plan defines:
- Which equipment will be monitored.
- Which type of maintenance will be applied.
- Which criteria will be used to calculate due dates.
- Which items must be inspected.
- Which reference values will be used as the starting point for calculations.
Touchway uses this information to automatically track the maintenance cycle of each equipment.
Maintenance types
When creating a plan, users can choose the maintenance type.
Preventive maintenance
Preventive maintenance is planned to avoid failures.
It can be used for routines such as:
- Periodic inspections
- Oil changes
- Filter replacements
- Scheduled inspections
- Component checks
- Safety checks
Predictive maintenance
Predictive maintenance is based on operational data and predictive signals.
It can be used when the organization wants to anticipate failures based on data collected from equipment.
Maintenance criteria
A plan may use one or more maintenance criteria.
Maintenance by hour meter
Used when maintenance must occur after a defined number of operating hours.
Examples:
- Every 200 hours
- Every 600 hours
- Every 1,200 hours
This is common for operational equipment such as conveyors, tractors, loaders, GPUs, stair trucks, and other assets tracked by operating hours.
Maintenance by odometer
Used when maintenance must occur after a defined distance traveled.
Examples:
- Every 5,000 km
- Every 10,000 km
- Every 20,000 km
This is common for vehicles and equipment that track distance traveled.
Maintenance by period
Used when maintenance must occur after a defined number of days.
Examples:
- Every 30 days
- Every 90 days
- Every 180 days
- Every 12 months
This is useful for recurring inspections and periodic obligations.
How to create a maintenance plan
To create a plan:
- Go to Maintenance > Plans.
- Click New maintenance plan.
- Select the company.
- Choose the plan type:
- Preventive
- Predictive
- Define the plan scope:
- Equipment type
- Category
- Manufacturer
- Model
- Affected equipment
- Choose the maintenance criteria:
- Hour meter
- Odometer
- Period
- List the items to be inspected.
- Enter the plan name.
- Click Create plan.
The plan will be created, but equipment may still require individual configuration before automatic tracking begins.
Applying the plan to equipment
When a plan is created, Touchway identifies the equipment included in the configured scope.
A plan can be applied to:
- All equipment from a company.
- All equipment of a specific type.
- Equipment from a specific category.
- Equipment from a specific manufacturer.
- Equipment from a specific model.
- A specific group of equipment.
The list of affected equipment is displayed during plan creation so users can confirm which assets will be monitored.
Reference values
After creating the plan, reference values must be configured for each equipment.
These values are required for Touchway to correctly calculate when the next maintenance should occur.
Main reference values include:
- Initial hour meter
- Current odometer
- Base date
Initial hour meter
The equipment hour meter value at the moment monitoring begins.
Example:
If an equipment already has 505 operating hours, this value must be entered so Touchway can calculate future maintenance deadlines correctly.
Current odometer
The current mileage of the equipment when the plan starts being monitored.
Base date
The starting date used to calculate time-based maintenance intervals.
Example:
If the plan is configured for 180 days, Touchway uses the base date to calculate the next due date.
Why configure reference values?
Creating the plan defines the maintenance rule.
Configuring reference values defines the starting point for each equipment calculation.
Without these values, the platform cannot correctly calculate:
- When maintenance is due.
- Whether equipment is approaching maintenance.
- Whether equipment is overdue.
- Whether equipment should appear on the maintenance dashboard.
After creating a plan, users should check the associated equipment and complete any missing reference values.
Configuring plan equipment
After plan creation, Touchway may indicate that some equipment still requires configuration.
To enable automatic tracking:
- Open the created maintenance plan.
- Check the Associated Equipment section.
- Identify equipment with pending configuration.
- Click Configure Reference Values.
- Enter the required values, such as:
- Initial hour meter
- Current odometer
- Base date
- Click Save.
Once saved, the equipment will be ready for automatic tracking.
Items to inspect
Each plan can include a list of items to be checked during maintenance.
Examples:
- Belt replacement
- Engine oil replacement
- Hydraulic oil replacement
- Air filter replacement
- Engine oil filter replacement
- Hydraulic filter replacement
- Brake fluid replacement
- Routine inspections
- Pedals
- Battery
- Alternator and starter motor
- Hydraulic system
- Safety components
These items work as a technical checklist to guide maintenance execution.
Maintenance dashboard
The maintenance dashboard consolidates all equipment monitored by maintenance plans.
It displays equipment according to status:
- Upcoming
- Overdue
- Under maintenance
- Completed
The dashboard can be filtered by:
- Status
- Priority
- Plan type
- Origin
- Equipment
- Company
- Open search
This helps maintenance teams quickly identify which tasks require attention.
Corrective maintenance
In addition to automated plans, Touchway allows users to register corrective maintenance.
Corrective maintenance is used when a failure, defect, or unplanned issue occurs.
To register:
- Go to Maintenance > Dashboard.
- Click Register Corrective Maintenance.
- Select the equipment.
- Select the responsible technician.
- Add a note.
- Enter the work order number, if available.
- Enter the estimated cost, if applicable.
- Attach files or evidence, if needed.
- Click Register Corrective Maintenance.
Corrective maintenance will be registered as Under maintenance and will not be linked to a preventive plan.
Important information
- Creating a plan does not necessarily mean all equipment is ready for automatic tracking.
- Equipment without reference values must be configured before calculations can run.
- A plan may use hour meter, odometer, period, or a combination of these criteria.
- The dashboard depends on created plans and configured reference values.
- Corrective maintenance is registered separately from preventive and predictive plans.
- Hour meter and odometer data depend on available telemetry or updated records in the platform.
Frequently Asked Questions
Does creating a plan automatically activate maintenance tracking?
Not always. After creating a plan, reference values may need to be configured for each equipment.
What are reference values?
They are the starting values used to calculate maintenance due dates, such as initial hour meter, current odometer, and base date.
Can I create maintenance based on hours, mileage, and date in the same plan?
Yes. A plan can use one or more maintenance criteria.
What happens if equipment has no hour meter configured?
It will remain pending configuration and cannot be calculated correctly until the value is provided.
What is the difference between preventive and corrective maintenance?
Preventive maintenance is planned to avoid failures. Corrective maintenance is registered when a failure or unplanned issue already exists.