How do I request an RFID removal?
Request the removal of an RFID tag installed on an equipment and track the approval and service process through the Touchway platform.
RFID removal allows you to request the removal of an RFID tag previously installed on an equipment.
This service is commonly used when equipment is being decommissioned, transferred, sold, or when RFID identification is no longer required.
To request an RFID removal:
- Navigate to Equipment > List.
- Select one or more equipment records.
- Click Remove RFID.
- Fill in the request information:
- Request scope
- Responsible contact person
- Contact phone number
- Service location
- Desired service date
- Notes (optional)
- Click Request Service(s).
After submission, the request will be sent through the approval process and then scheduled for technical service.
Important information
- Only equipment with an installed RFID tag can receive removal requests.
- Equipment without RFID installed will be automatically ignored.
- Multiple equipment records can be included in the same request.
- All required fields must be completed before submitting the request.
- Depending on your organization’s rules, approval may be required before the service can be performed.
- Request progress can be tracked under Equipment > Service Requests.
Frequently Asked Questions
Can I request RFID removal for multiple equipment records at once?
Yes. Select all desired equipment before clicking Remove RFID.
What happens if I select equipment that does not have RFID installed?
The equipment will be automatically ignored and will not be included in the request.
Where can I track the request status?
All requests can be monitored under Equipment > Service Requests.