How do I request an RFID installation for an equipment?
Request the installation of an RFID tag on equipment registered in the Touchway platform and track the entire approval and service process.
RFID installation allows equipment to be identified using radio-frequency technology, enabling automation, access control, and integration with compatible RFID readers.
Before creating a request, make sure the equipment is already registered in the system.
If the equipment does not exist in the platform yet, please refer to How do I register a new equipment? before proceeding.
To request an RFID installation:
- Navigate to Equipment > List.
- Select one or more equipment records.
- Click Install RFID.
- Fill in the request information:
- Request scope
- Responsible contact person
- Contact phone number
- Service location
- Desired service date
- Notes (optional)
- Click Request Service(s).
After submission, the request will be sent through the approval process and then scheduled for technical service.
Important information
- Only equipment without an installed RFID tag can receive installation requests.
- Equipment that already has RFID installed will be automatically ignored.
- Multiple equipment records can be included in the same request.
- All required fields must be completed before submitting the request.
- Depending on your organization’s rules, approval may be required before service can be performed.
- Request progress can be tracked under Equipment > Service Requests.
Frequently Asked Questions
The equipment does not appear in the selection list. What should I do?
Make sure the equipment has been registered in the platform. Unregistered equipment cannot receive installation requests.
Can I request installation for multiple equipment records at once?
Yes. Select all desired equipment before clicking Install RFID.
What happens if I select equipment that already has RFID installed?
The equipment will be automatically ignored and will not be included in the request.