How do I request a GPS replacement?

GPS replacement allows you to request the replacement of a tracking device already installed on an equipment.

This service is commonly used in situations such as:

• GPS device failure or malfunction
• Replacement of the tracking hardware
• Technology upgrades
• Device transfer between equipment
• Specific operational requirements

To request a GPS replacement:

1. Navigate to Equipment > List.
2. Select one or more equipment records.
3. Click Replace GPS.
4. Fill in the request information:
   • Request scope
   • Responsible contact person
   • Contact phone number
   • Service location
   • Desired service date
   • Replacement reason
   • Notes (optional)
5. Click Request Service(s).

After submission, the request will be sent through the approval process and then scheduled for technical service.

Important information

• Only equipment with an installed GPS can receive replacement requests.
• A replacement reason is required.
• Multiple equipment records can be included in the same request.
• All required fields must be completed before submitting the request.
• Depending on your organization’s rules, approval may be required before the service can be performed.
• Request progress can be tracked under Equipment > Service Requests.

Frequently Asked Questions

When should I request a replacement instead of a removal?

A replacement should be requested when the GPS device will be exchanged for another device. If the equipment will no longer use GPS tracking, use the removal option instead.

Can I request replacement for multiple equipment records at once?

Yes. Select all desired equipment before clicking Replace GPS.

What happens if I select equipment that does not have a GPS installed?

The equipment will be automatically ignored and will not be included in the request.

Where can I track the request status?

All requests can be monitored under Equipment > Service Requests.