How do I request a GPS removal?
Request the removal of a GPS tracking device installed on an equipment and track the approval and service process through the Touchway platform.
GPS removal allows you to request the removal of a tracking device previously installed on an equipment.
This service is commonly used when equipment is being decommissioned, transferred, sold, or when GPS tracking is no longer required.
To request a GPS removal:
- Navigate to Equipment > List.
- Select one or more equipment records.
- Click Remove GPS.
- Fill in the request information:
- Request scope
- Responsible contact person
- Contact phone number
- Service location
- Desired service date
- Notes (optional)
- Click Request Service(s).
After submission, the request will be sent through the approval process and then scheduled for technical service.
Important information
- Only equipment with an installed GPS can receive removal requests.
- Equipment without a GPS installed will be automatically ignored.
- Multiple equipment records can be included in the same request.
- All required fields must be completed before submitting the request.
- Depending on your organization’s rules, approval may be required before the service can be performed.
- Request progress can be tracked under Equipment > Service Requests.
Frequently Asked Questions
Can I request GPS removal for multiple equipment records at once?
Yes. Select all desired equipment before clicking Remove GPS.
What happens if I select equipment that does not have a GPS installed?
The equipment will be automatically ignored and will not be included in the request.
Where can I track the request status?
All requests can be monitored under Equipment > Service Requests.