How do I request an RFID replacement?

RFID replacement allows you to request the replacement of an RFID tag already installed on an equipment.

This service is commonly used in situations such as:

• Damaged RFID tag or reading failures
• Replacement with a new identification tag
• Equipment replacement
• Operational updates
• Equipment re-identification requirements

To request an RFID replacement:

1. Navigate to Equipment > List.
2. Select one or more equipment records.
3. Click Replace RFID.
4. Fill in the request information:
   • Request scope
   • Responsible contact person
   • Contact phone number
   • Service location
   • Desired service date
   • Replacement reason
   • Notes (optional)
5. Click Request Service(s).

After submission, the request will be sent through the approval process and then scheduled for technical service.

Important information

• Only equipment with RFID installed can receive replacement requests.
• A replacement reason is required.
• Multiple equipment records can be included in the same request.
• All required fields must be completed before submitting the request.
• Depending on your organization’s rules, approval may be required before the service can be performed.
• Request progress can be tracked under Equipment > Service Requests.

Frequently Asked Questions

When should I request a replacement instead of a removal?

A replacement should be requested when the RFID tag will be exchanged for another tag. If the equipment will no longer use RFID identification, use the removal option instead.

Can I request replacement for multiple equipment records at once?

Yes. Select all desired equipment before clicking Replace RFID.

What happens if I select equipment that does not have RFID installed?

The equipment will be automatically ignored and will not be included in the request.

Where can I track the request status?

All requests can be monitored under Equipment > Service Requests.